Terms & Conditions

TERMS AND CONDITIONS

Please read the following BEFORE making your purchase:

DELIVERY:

Standard delivery is provided Monday – Friday. Delivery is to curb-side only, and assumes no restricted access.

If you have specific delivery requirements (restricted access, weekend/timed delivery etc.) this can be arranged but will attract an additional charge – please email sales@bbq365.co.uk and we will request a quote from our logistics partner Chris Hayter Transport.

Once payment has been received, you will be contacted by our logistics partner to agree a convenient delivery date (please allow 2-3 working days).

WARNING!

This Braai | BBQ will become very hot, do not move it during operation.

Do not use spirit or petrol for lighting or re-lighting.

Keep children and pets at a safe distance.

WHEN YOU RECEIVE YOUR BRAAI:

Your Braai is an extremely robust and handmade by the leading South African Braai manufacturers, but it has travelled thousands of miles to get here.

Unpack your Braai and check for physical and cosmetic damage straight away.

Minor scratch marks and blemishes are to be expected and should be addressed with the matt black heatproof touch-up paint supplied.

Any physical damage incurred during transport, should be reported immediately so it can be addressed through our delivery company’s insurance. Damage identified at a later date will be assumed to have occurred during installation or usage.

For future ongoing maintenance, widely available BBQ or Stove paint should be used.

Installation instructions can be found online at BBQ365.CO.UK/FAQ

FIRST FIRING – IMPORTANT!

On the first firing of the Braai, you need to cure the Braai and any brickwork, slowly with a small fire. Do NOT build a big bonfire during the first firing – it will damage the paintwork, and may also damage your brickwork !

Some odour will rise off the Braai due to the paint curing, this is normal and will disappear after the first couple of fires.

WARRANTY:

Home Fires provide a Warranty on all their products. The warranty excludes rust, fire damage and discolouration.

http://homefires.co.za/downloads_warranties.php

Your braai should been cleaned after use, and maintained with heat resistant BBQ paint to ensure longevity.

RETURNS:

For deliveries of UK held stock – customers are responsible for the cost of returning items which must be packaged and returned on the original pallet unused, and in the manner that it was received.

For special orders of non UK held stock – refunds cannot be given once shipment has commenced. Returns of delivered items will be handled in the same manner as for UK held stock (see above), but BBQ365 reserve the right to charge a handling fee to cover logistics and warehouse costs.

For custom build braai orders – no refund can be given once factory build has commenced.

The above terms do not affect your statutory rights.

BUILDING AND ENVIRONMENTAL COMPLIANCE:

A Braai is essentially an open fire place. If you are looking to build a braai indoors, you must seek professional advice to ensure safety and compliance with local planning, environmental and building regulations. BBQ365 may share insight from other customer’s experiences, but we are not qualified to provide any professional advice directly in this regard, and do not provide installation services directly at this time.