1. The information we collect and how we use it
When you place an order, request information, or provide feedback using our website, we may need to know your name and other information such as your postal address, e-mail address and telephone number. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
BBQ365 may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. We may provide this information by post, text message or email. If you would rather not receive this information please send an e-mail to firstname.lastname@example.org stating your preferences.
BBQ365 do not request or retain any banking details for our clients. Credit card payments are processed by a third party – presently PayPal.
What are cookies?
Cookies are small text files which are placed on your computer when you visit a website.
- First party cookies are set by the site you have chosen to visit.
- Third party cookies are set by sites external to the one you are visiting.
- Session cookies expire when you close your browser.
- Persistent cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them.
- Web beacons are small pixels that are used alongside cookies to monitor site activity.
The E-Privacy Directive asks businesses to make their online customers aware of cookie usage, so that customers may opt out if they prefer. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on the users computer in order to get a user’s email address for example.
If you wish to disable our cookies it can be achieved via your browser settings, but please note that you will not be able to use our online shopping service without them and it may prevent BBQ365 from making future improvements to services based on tracked visitor behaviour.
3. How we protect your information
The Internet is not a secure medium, however BBQ365 uses SSL accross the entire site (not just the shopping pages) which digitally binds a cryptographic key to our organisations details and ensures all communications are encrypted.
You can see when a certificate is successfully installed by a company on their website, as the application protocol (also known as HTTP) will change to HTTPs, where the ‘S’ stands for ‘secure’, and depending on what browser you are using, it will show a padlock or green bar in the browser to confirm that has an SSL Certificate installed.
Firewalls are also used to block unauthorised traffic to our servers which are located in a secure location which can only be accessed by authorised personnel.
4. Updating your details
If any of the information that you have provided to BBQ365 changes (for example if you change your e-mail address, name or address) please let us know by sending an e-mail to email@example.com.
5. Your consent
6. How to contact BBQ365
7. Phone Calls
Calls may be recorded for quality monitoring and training purposes