Privacy Policy


BBQ365 is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer us to to limit the use of that information or delete it entirely, and the procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you place an order, request information, or provide feedback using our website, we may need to know your name and other information such as your postal address, e-mail address and telephone number. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

BBQ365 may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. We may provide this information by post, text message or email. If you would rather not receive this information please send an e-mail to stating your preferences.

BBQ365 do not request or retain any banking details for our clients. Credit card payments are processed by a third party – presently PayPal.

2. Our use of Cookies and other information gathering technologies

This website uses cookies to provide a shopping service such as logging in to your account, remembering the contents of your basket and remembering your details whilst going through checkout. Cookies are also used to track visitor numbers, paths and sales to ensure that we can supply a fast and efficient shopping service.

What are cookies?

Cookies are small text files which are placed on your computer when you visit a website.

  • First party cookies are set by the site you have chosen to visit.
  • Third party cookies are set by sites external to the one you are visiting.
  • Session cookies expire when you close your browser.
  • Persistent cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them.
  • Web beacons are small pixels that are used alongside cookies to monitor site activity.

The E-Privacy Directive asks businesses to make their online customers aware of cookie usage, so that customers may opt out if they prefer. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on the users computer in order to get a user’s email address for example.

If you wish to disable our cookies it can be achieved via your browser settings, but please note that you will not be able to use our online shopping service without them and it may prevent BBQ365  from making future improvements to services based on tracked visitor behaviour.

3. How we protect your information

The Internet is not a secure medium, however BBQ365 uses SSL accross the entire site (not just the shopping pages) which digitally binds a cryptographic key to our organisations details and ensures all communications are encrypted.

You can see when a certificate is successfully installed by a company on their website, as the application protocol (also known as HTTP) will change to HTTPs, where the ‘S’ stands for ‘secure’, and depending on what browser you are using, it will show a padlock or green bar in the browser to confirm that has an SSL Certificate installed.

Firewalls are also used to block unauthorised traffic to our servers which are located in a secure location which can only be accessed by authorised personnel.

4. Updating your details

If any of the information that you have provided to BBQ365 changes (for example if you change your e-mail address, name or address) please let us know by sending an e-mail to

5. Your consent

By submitting your information you give your consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of this website will signify that you agree to any such changes. Because the Internet infrastructure is global, we cannot guarantee the information you provide will not be transferred outside the UK, however we strive to exceed our compliance obligations when it comes to data privacy.

6. How to contact BBQ365

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to

7. Phone Calls

Calls may be recorded for quality monitoring and training purposes